Here are questions filers often ask. Select the question to display the answer.
What is the maximum file size allowed for an individual filing?
The maximum file size varies by court. There isn't a limit on the number of pages contained in a filing; however, there is a limit on the final size of the document.
What document file formats are accepted?
TrueFiling accepts filing documents in these formats:
Microsoft Word (DOC and DOCX)
Adobe PDF (PDF)
Plain text (TXT)
Rich Text Format (RTF)
Scanned images (TIFF, JPG, and PNG)
What's the filing deadline for the court I'm filing in?
The filing deadline time is set by the court. To ensure you have the most accurate information, contact the court.
Can I cancel a filing that was submitted in error?
You must contact the court Clerk to cancel a submitted filing.
Can I eFile in all courts?
Each court determines what case types (for example criminal, civil, domestic) can be filed against in their jurisdiction using TrueFiling. Thus, not all courts will accept all case types.
To determine which case types are supported for eFiling in a given court, contact the court Clerk's office.
How do I contact the court?
Click the View Available Courts link in the lower-right corner. A dialog listing participating courts is displayed, organized by state. Contact information for each court is listed.
Can I file on another's behalf?
Yes. You can file on behalf of any TrueFiling connection that has a specified user role. When you're creating your filing, select them as the filer.
What's a Favorite case?
If you access a case frequently, you can specify it as a Favorite. You can launch the Case Details page quickly by selecting the Case Number on the Favorites page.
When are charges made to my credit card?
Your payment account will be charged when you submit your filings to the Court.
If payment is not accepted or my credit card is declined, do I need to file my documents again?
Yes, you'll need to update your credit card information and then resubmit your documents.
If I mistakenly paid a filing fee or paid the fee twice, how do I get a refund?
All statutory fee refunds are handled directly by the court. You must contact the court and speak with a Clerk or Clerk Supervisor regarding these refunds.
Important Note: If the court refunds a payment charged for a filing, the credit card fee is not refunded.
Can I use eService without filing a document with the court?
Yes. When you're preparing to upload your filing, you can choose to serve only, file only, or serve and file.
Click here for details.
Do I have to generate a Proof of Service if I use eServicing?
No, if you eServe your filing documents, TrueFiling will automatically generate a Proof of Service and submit it to the court.
How do I mark my documents as Sealed/Confidential/Priority?
Once you've uploaded a filing, select the Edit button in the Upload pane. A pane is displayed where you can specify a filing attribute such as Sealed or Confidential. This feature is not available in all courts.
It's important to understand that assigning one or more of these attributes will NOT prevent TrueFiling from serving the document. It's your responsibility to ensure that sealed or proprietary information is served only to the appropriate parties.
In some MiFILE courts, you can’t serve sealed or confidential documents, but you can file them with the court.
What's a connected document?
A connected document is a separate filing associated with a filing. It functions as a "child" of the "parent" (lead) document. You'll upload a file and then connect it to the lead document.
Connected documents are permitted only if allowed by the court.
See Connect Documents.
What's a merged document?
In merged documents, one or more "child" filings are appended to a "parent" filing. You'll upload a file and then merge it with the lead document.
The result is one PDF file containing all the filing documents.
Merged documents are permitted only if allowed by the court.
See Merge Documents.