If you're having trouble logging in to your TrueFiling account, review these possible causes.
You're using the wrong email address.
Make sure you're logging in using the email address you used when you registered for your TrueFiling account.
You're using the wrong password.
Be sure you're using your current password.
If you can't remember your password, you can request a password reset. On the Log In page, click the Forgot Password link to request a reset.
Your password has expired.
The court you're fling in can require users to change their passwords after a specific interval - for example, every 6 months. If your password has expired, after you input your email and password and click Log in on the Log In page, you'll be re-directed to the Reset your Password page. Update your password there.
CAPS lock and/or NUM lock for your laptop or keyboard is ON.
Passwords are case-sensitive, so be sure you're not entering your password incorrectly because the CAPS lock is on.
If your password contains numbers or symbols, ensure your keyboard's NUM lock is set correctly.
Also, if you copied and pasted your password from another source, be sure you didn't include extra spaces.
You haven't created your TrueFiling account yet.
It's possible you don't have a TrueFiling account. Try to sign up for an account.
If your email address is already associated with a TrueFiling account, a message will display to indicate this fact. If this occurs, you'll need to request a password reset. Click the Forgot Password link on the Log In page.
If your email address isn't associated with a TrueFiling account, your account will be created.
You've tried all the above, and you're still having trouble.
Contact our TrueFiling Support team.