Grant Account Access to our Support Team

During a support call, you may be asked to grant a Technical Support Representative visibility to site details to assist with troubleshooting or to answer filer questions.

Once granted, access will last for 30 days.

  1. To grant access, click Contact Support in the lower-right corner.

  1. Click the Grant button.

  2. Click Close to leave the dialog.

Granting access doesn't send a support request. You must still contact TrueFiling support.

Revoke Access Rights

  1. To remove access rights at any time, click Contact Support in the lower-right corner.

  2. Click the Revoke button.

The Support team's access to your account is removed.